Good Hope On The Go

Representative FAQ

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Use the approved phone script for calls, or copy the written response for WhatsApp, email, or live chat.

Call etiquette baseline

  1. Answer warmly, identify the business, and give your name.
  2. Listen fully before responding; repeat order numbers, totals, names, and phone numbers back to the customer.
  3. Use calm, plain language. Avoid blaming couriers, systems, or colleagues.
  4. Never guess on policy, stock, delivery timing, or payment status. Offer to confirm and call back.
  5. Close with the next step, expected timing, and a thank-you.

Escalation checklist

  • Order number or invoice number
  • Customer name and contact number
  • Delivery or collection preference
  • Payment method and proof of payment status
  • Photos for quality, shortage, or packaging concerns
  • Technical issues sent to support@goodhopeonthego.co.za

Delivery facts

Minimum online order: R500. Standard delivery fee: R70 on qualifying orders. Collections are free. Whole and Half Lamb delivery is charged per item.

Public website information should be rechecked when policies change.